10 ANOS

Kodden Tecnology

Frequently Asked Questions

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Cybersecurity

What is cybersecurity and why is it important for my company?

Cybersecurity refers to the set of practices and technologies used to protect systems, networks, and data against cyber attacks. It's essential to prevent financial losses, reputation damage, and business disruptions.

My company is small. Do I need to invest in cybersecurity?

Yes! Small businesses are also frequent targets of cyber attacks. Protecting your data and systems is essential, regardless of your company's size.

What cybersecurity services do you offer?

We offer vulnerability analysis, continuous monitoring, firewall configuration, malware protection, digital security training, and incident response.

How can I know if my company is vulnerable to attacks?

We conduct security audits and penetration tests to identify vulnerabilities in your systems and suggest improvements.

Do you offer security solutions for remote work?

Yes! We implement secure VPNs, multi-factor authentication (MFA), and remote access policies to protect your employees working outside the office.

Artificial Intelligence

How can artificial intelligence benefit my company?

AI can automate repetitive tasks, improve customer service, optimize internal processes, and provide valuable insights through data analysis.

Do you develop customized AI solutions?

Yes! We create tailored solutions to meet the specific needs of your business, such as chatbots, predictive analysis, and process automation.

What is generative AI and how can it be used in my company?

Generative AI creates original content (such as texts, images, or videos) based on existing data. It can be used for marketing, design, or even product innovation.

Does Kodden offer support in training AI models?

Yes! In addition to developing custom models, we offer continuous support for training, adjustments, and maintenance of implemented solutions.

Is AI implementation complex? How does the process work?

Our process is simple: we analyze your needs, design a customized solution, implement the technology, and provide training to your team.

Web Development

What types of websites or applications do you develop?

We develop corporate websites, online stores (e-commerce), corporate portals, and custom web applications.

Do you use modern technologies in web development?

Yes! We work with technologies such as React.js, Angular, Vue.js, Node.js, and other modern tools to ensure performance and scalability.

Will my website be responsive (compatible with mobile devices)?

All our projects are optimized for mobile devices (mobile-friendly) and offer excellent user experience on any screen.

Do you offer support after website development?

Yes! We offer continuous maintenance plans for technical updates, bug fixes, and improvements in website performance.

Do you implement SEO optimization in web projects?

Yes! We include SEO (Search Engine Optimization) practices in our projects to help your website have better visibility in search engines.

Managed Hosting

What is managed hosting?

Managed hosting means we take care of all your website or system infrastructure: from updates to automatic backups and advanced security.

What are the benefits of managed hosting?

Better performance, enhanced security, specialized technical support, and fewer concerns with technical tasks.

Do you offer automatic backups in managed hosting?

Yes! We perform regular backups of your data to ensure they can be quickly restored in case of problems.

Does managed hosting include 24/7 monitoring?

Yes! We continuously monitor your infrastructure to identify problems before they affect your system's operation.

Can I migrate my current website to Kodden Technology hosting?

Of course! Our team handles the entire migration process without interruptions or data loss.

Remote Support

What is remote support and how does it work?

Remote support allows our specialists to access your computer or system remotely to quickly solve technical problems.

What problems can be solved via remote support?

We can solve problems such as software installation, virus removal, device configuration, and operating system adjustments.

Is it safe to allow remote access to my computer?

Yes! We use encrypted and protected connections to ensure security during remote support.

What is the average time to solve a problem remotely?

Most problems can be solved in minutes or a few hours, depending on the complexity of the situation.

Is remote support available 24/7?

We offer remote support during standard business hours or as agreed in specific contracts with our clients.

Other Frequently Asked Questions

What equipment do you support?

We provide support for desktops, laptops, servers, routers, modems, switches, IP cameras, printers, IoT (Internet of Things) devices, and much more!

Do you provide in-person service or only online?

We provide in-person service when necessary (in specific cases) or remotely for greater agility in service.

How does service pricing work?

We provide free quotes based on the complexity and scope of each project. Contact us for a personalized assessment.

What is your service area?

We serve clients throughout Brazil for remote services and in the Belo Horizonte metropolitan region for in-person services.

Do you offer payment plans?

Yes! We have flexible payment options, including installment plans and recurring subscription models for continuous services.