Frequently Asked Questions

What equipment do we support and what do we do?

We support computers - desktops, servers and notebooks of the major brands in the Brazilian market. Positivo, Dell, Samsung, Sony, Lenovo, MSI, Asus, HP, Positivo, CCE, Acer, LG, Toshiba and others.

Equipment on the network - routers, modems, switches, IP cameras, printers, NAS and so on.

Cell phones, tablets, IoT, and any device that at some point connects to your computer or your network.

We also provide services of notebook maintenance and formatting, computer maintenance and formatting, IT consulting, cybersecurity, we help you choose and configure your computer, remote support for IT and technology, setup, installation and configuration of physical servers and Cloud, firewall configuration, we give courses on basic and advanced computing for companies or individuals, among others.  

Feel free to send us a message or an e-mail and we will get in touch!

Which operating systems do we support?

The most commonly used systems in their latest versions.

Microsoft:
Desktop: Windows 11, Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP.

Server: Windows Server 2022, Windows Server 2019, Windows Server 2012 (R2), Windows Server 2008 (R2), Windows Server 2003 (R2), Windows Server 2000, Windows NT 4.0, Windows NT 3.51.

Linux:
Slackware, AlmaLinux, RedHat, Ubuntu, Red Hat, openSuSe, Debian, Mint, Fedora, Arch, Mageia, etc.

BSD: FreeBSD, OpenBSD

Mobile:
Android: Android 1.0, Android 1.1, Android 1.5 Cupcake, Android 1.6 Donut, Android 2.0 Eclair, Android 2.2 Froyo, Android 2.3 Gingerbread, Android 3.0 Honeycomb, Android 4.0 Ice Cream Sandwich, Android 4.1 Jelly Bean, Android 4.4 KitKat, Android 5.0 Lollipop, Android 6.0 Marshmallow, Android 7.0 Nougat, Android 8.0 Oreo, Android 9 Pie, Android 10, Android 11, Android 12, Android 13.

iOS: All versions

How are the services charged?

We charge for completed services, not on a pay-per-hour basis. We work per completed service, thus generating benefits for the client:

- We will tell you exactly how much the service will cost before we perform it;

- Since we are not being paid by the hour, it is in our interest that the service be done quickly.

We charge according to the difficulty of the job.

Each service is different. If you invite us to help you, we will give you a free estimate on the spot, based on the difficulty of solving your problem. And with a figure in hand, you can make a decision.

The price of our work should not be determined by our competitors - it should be determined by our work.

Budgets without compromise

You already know that your computer is in trouble, so why pay** someone to find out the details?

If you call us to solve your problem, it's our job to earn your trust. We come to your home, office, or online* and give you a no-obligation, on-the-spot quote!

* Depending on the problem of your computer, certain cases must be in person. ** Budgets for computers that do not turn on will be analyzed case by case.

You pay for services completed

If, when we start a service, we realize that it cannot be completed, we will not be charged.

We come to you! If you don't want to carry your computer or simply don't have the time, don't worry, we'll come to you!

IT Remote Support Online!

Online support service, the fastest way to get your problem solved. Simply, securely, and quickly.

More information can be found on our Remote Support page.  

Guarantee of the services provided

If something goes wrong with a service we have done, we will correct it.

Our commitment does not end when the service is paid for, but with the satisfaction of our clients.

We guarantee your privacy!

We care about your privacy, since we store confidential information on our computers and devices.

It is our duty to care about the privacy and security of your files.

We work safely, with ethics and commitment to the security of your files, so that your data is not exposed.